A Study on Emotional Labor, Emotional Burnout, Turnover Intention of Dental Hygienist
نویسندگان
چکیده
منابع مشابه
A predictive study of emotional labor and turnover
The current study examined how the emotional labor strategies of deep acting and surface acting directly influence emotional exhaustion and turnover intentions, and indirectly impact actual turnover among a sample of bank tellers. Turnover data were collected from organizational records 6 months after participants responded to a survey that measured emotional labor strategies, emotional exhaust...
متن کامل[Association between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: A Multiple-Group Path Analysis across Job Satisfaction].
PURPOSE This study was conducted to investigate the influence of emotional labor, emotional dissonance, and burnout on nurse's turnover intention and examine the effect of job satisfaction on the relationships among emotional labor, emotional dissonance, burnout, and turnover intention. METHODS The sample consisted of 350 nurses recruited from 6 general hospitals in 2 cities in Korea. A multi...
متن کاملEmotional Labor and Burnout: A Review of the Literature
This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationship...
متن کاملAssociation of Emotional Labor, Self-efficacy, and Type A Personality with Burnout in Korean Dental Hygienists
The purpose of this study was to examine the relationship between emotional labor and burnout, and whether the levels of self-efficacy and type A personality characteristics increase the risk of burnout in a sample of Korean female dental hygienists. Participants were 807 female dental hygienists with experience in performing customer service for one year or more in dental clinics, dental hospi...
متن کاملEmotional Labor and Burnout: Comparing Two Perspectivesof “People Work”
Although it has often been presumed that jobs involving “people work” (e.g., nurses, service workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional component of these jobs explicitly studied. The current study compared two perspectives of emotional labor as predictors of burnout beyond the effects of negative affectivity: job-focused emotional labor (work demands reg...
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ژورنال
عنوان ژورنال: Journal of dental hygiene science
سال: 2015
ISSN: 1598-4478
DOI: 10.17135/jdhs.2015.15.3.280